Here at Carat Infini (including Infiniaire - Carat Infini, its subsidiaries and affiliates), we understand that your privacy is important and we will treat every personal detail you provide to us as confidential.
Our customers are at the heart of everything we do, and we strive to ensure your experience with Carat Infini is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, how we use the information we collect, and the choices we offer, including how to access and update information. To make this notice easy to find, we make it available on all pages of our website.
Any reference to our “Site” includes our Carat Infini website, mobile applications and other software, and any reference to our “Services” includes our Site, customer service phone line and other shopping or product services offered by Carat Infini.
Carat Infini may change this policy by updating this page. When a revision is made we will revise the "last updated" date on this page. We may make additional features, functionality, offers, activities, or events available to you subject to additional or different privacy rules that we disclose in connection with those opportunities. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May, 20th 2018.
In this policy, “personal information” means any information relating to an identified or identifiable individual who engages with our Services or otherwise becomes a customer of Carat Infini.
At various times, you may decide to provide us with your personal information. Carat Infini collects personal information in several ways when you place an order, subscribe to our newsletter and register to our services offered. You should know that we receive and may store all personal information (whether written or oral) that you provide to us. This includes personal information provided to us through any means, including, without limitation, through our Site, via e-mail, over the telephone, and through a social media service (for example Instagram, Facebook, Twitter, Pinterest). You can choose not to provide certain information, but then you might not be able to purchase products or take advantage of many of our promotions, features or Services. If an order is placed with us, we need to hold your personal information including your name, email address, contact numbers, shipping and billing address so we can process and fulfill your order. In addition, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, and credit card information.
We may also obtain additional information as a result of authentication or identity checks. These details allow us to process your order.
DURATION OF DATA STORAGE : We will process your data as long as necessary to provide our products and services, and beyond such time to the extent legally permitted and based on our legal obligations (e.g. in relation to invoice retention) or legitimate interests (e.g. in retaining data for the purposes of responding to possible disputes or complaints or for possible reactivation of subscriptions). As a result, not all your data will be deleted after the end of the provision of the services, but we limit our processing to what is necessary.
DATA PROTECTION & TRANSFER
We use Secure Socket Layering ( SSL), the latest industry-standard encryption technology that ensures safe internet transmission of your personal information. The personal data collected by us may be transferred to any third parties to whom Carat Infini subcontracts all or part of this processing. This may for instance include IT service providers, hosting providers, financial institutions, public authorities and any other relevant roles. Note that we will never sell your personal information to a third party.
In the event of transfer of personal data to a country outside of the European Economic Area, Carat Infini systematically ensures the application of an adequate level of protection of such personal data by means approved by applicable data protection legislation. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
Carat Infini may also, pursuant to a valid legal process (such as a search warrant, subpoena, or court order), allow access to information in our possession, including personal data, in order to comply with such process and to protect our rights and property. If warranted, we may also allow access to this information in special emergencies where physical safety is at risk. We reserve the right to disclose any personal data or other information obtained from or about you, to third parties in connection with a merger, acquisition, bankruptcy or sale of all or substantially all of our assets, to the extent that this is necessary for the process.
1. Essential Operational: Cookies are necessary to allow us to operate our Services. For example, they are required to help you access secure areas (such as your account pages) and to use features like our shopping basket.
2. Performance and Functionality: Cookies help us enhance the performance and functionality of our Services. For example, cookies help us identify you or your device when you come back to our Service so that you do not have to login to see your shopping basket.
3. Analytics and Customisation: We use analytics and customisation cookies, including third party cookies, to gather information on how our Services are being used by our visitors and to measure how popular our marketing campaigns are. We use the data we get to help customise our Services for you and make the content you see as relevant as possible. We also use the data we collect to help identify and prevent fraud, and to track visits from our affiliates or partners.
5. Social networking cookies: Cookies allow visitors to share our pages and content through third-party social networking websites.
Tracking Images: We may use tracking images (such as GIFs), which are small image files that we embed into our e-mail newsletters, to learn whether you opened or forwarded the newsletter or clicked on any of the content. This information tells us about our newsletters’ effectiveness and helps us ensure that we’re delivering information that you find interesting.
Local Storage: We use local storage (such as HTML5 or Flash) for frequency capping purposes and to provide you with relevant advertising.
We may collect information about your location and your mobile device (such as operating system, device type and information and time stamp), as well as a unique identifier for your device, when you download or use our mobile application. We will also track information about how you use your App, and combine that information to any other information that we have about you (which may include information about your website usage).
In certain circumstances, we may share your personal information with trusted partners. We may use the information we collect about you (unless otherwise restricted by law) to:
1. Facilitate your purchases and provide the services you request,
2. Confirm and track your order,
3. Respond to your any comments, inquiries and requests you make to us,
4. Compare and review your information for errors, omissions and accuracy,
5. Prevent and detect fraud or abuse,
6. Facilitate your warranty for services towards the products you buy from us,
7. Offer you access to our Affiliate/ Vendor Programs or other similar product offerings,
8. Provide and improve our services and product offerings, and develop new ones for your convenience,
9. Improve marketing and promotional efforts, and overall customer experience of our business,
10. Identify your product and service preferences,
11. Offer you personalized content, including by providing customized content and advertising, which may be on our Site, other websites, mobile devices or applications, or other channels (whether online or offline),
12. Understand our customer demographics, preferences, interests, and behaviour patterns,
13. Administer and fulfill our contests and other promotions,
14. Process or respond to your application for current or future opportunities with us,
15. Contact you regarding products and services (of Carat Infini or our partners) that we believe may be of interest to you,
16. Comply with applicable legal requirements and Carat Infini's policies and procedures, and
17. Other uses with your consent.
We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through cookies and other technologies, and information that we receive from our partners, affiliates and other third parties.
We value your comments, feedback, testimonials, etc., which help us improve our services and products. By making such submissions to us, you assign your rights of the submissions to us.
We use trusted third- party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, web hosting, web analytics, shipping, mailing, emailing and marketing; as well as various customer, tech and operational support.
These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by Infiniaire - Carat Infini.
We may share your personal information with our affiliated entities, e.g., any corporate subsidiaries or affiliates.
If you choose to participate in a special event (for example, a promotion, contest, or sweepstakes), Carat Infini may share your information with those organizations participating in the applicable event.
We may also share your information with other companies or organizations which are not part of Carat Infini. These companies and organizations may use the information we share to provide, or help other companies provide, offers to you, to market products, services or opportunities to you, and to perform data analytics regarding your use of our Services.
You may opt out of receiving personalized advertisements from advertising companies that are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting http://www.networkadvertising.org/choices and http://www.aboutads.info/choices.
COMPLIANCE WITH LAW & FRAUD PROTECTION
We may, and you authorize us to use and disclose any information, including personal information:
(1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request;
(2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law;
(3) to other companies and organizations for credit fraud protection and risk reduction ; and
(4) to enforce any agreement we have with you.
Your information may also be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership (or in due diligence leading up to any acquisition), in which case information would be transferred as one of the business assets of the Company.
We may, and we may authorise third parties to, create aggregate records from personal information by excluding information that makes the information identifiable. We may use and disclose, and authorise third parties to use and disclose, aggregate non-personal information at our discretion.
CHILDREN UNDER 13
Carat Infini does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will delete that data from our systems.
We utilise a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure. While we strive to safeguard your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us.
ACCESSING AND UPDATING YOUR INFORMATION
If you have created a Carat Infini account you can review and change certain personal information relating to your Carat Infini account at any time by logging on to your account. Otherwise, to learn more, please contact us as set forth below.
Where permitted by applicable law, we want to communicate with you on our marketing initiatives, but only if you want to continue to hear from us.
To opt out of receiving email promotions that we send you:
(1) select "unsubscribe" on our subscription status page and enter the requested information or follow the unsubscribe instructions in any of our promotional emails; or
(2) write to Carat Infini, Postbus 66, Gent Centrum, 9000 Gent, Belgium (a "postal request"). To opt out of telephone promotions, you can tell us when we call you or you can send us a postal request. To opt out of postal mail promotions, please send us a postal request.
Opting out of communication with us does not affect our communications with you via telephone or email related to your orders with us or other transactional emails.
Where required by law, we obtain your prior opt-in consent at the time of data collection for the processing of
(i) personal information for marketing purposes and
(ii) personal information deemed sensitive pursuant to applicable law.
YOUR EU PRIVACY RIGHTS
Under EU data protection legislation, you may benefit from various rights as "data subject". You can exercise any of the rights listed here under by submitting your request to us through email, postal mail or through filling in the form on our contact us page. Please include your personal details as well as some means of verifying your identity. Please note that we may reject requests that are excessive or a misuse of the relevant right. Furthermore, your rights may be affected by Anti-Money Laundering laws and regulations by which Carat Infini is bound in the context of our legal obligation to identify you when establishing a business relationship.
Access right and data portability: you have the right to access your personal information processed by us, as well as the portability of data you have provided to us to the extent applicable.
Data accuracy: right of rectification and right to erasure. At all times, you have the possibility to request the rectification or erasure of your personal data, provided that the applicable legal requirements are met. The right to erasure is nevertheless subject to various exceptions, notably as regards personal data whose processing is necessary to support litigation or for compliance with statutory retention requirements. In such a case, however, we limit our processing to the extent possible, even without your request.
Limits to processing: right to restriction, right to object & consent withdrawal. You have the right, if applicable legal provisions are met, to object to the processing of personal data based on our legitimate interests and to otherwise obtain the restriction of certain forms of processing in specific circumstances. In particular, in relation to the processing of personal data for direct marketing purposes, you have the right to object at any time thereto. Where any processing is based on consent, you have the right to withdraw such consent at any time (without affecting the lawfulness of processing prior to the consent withdrawal). We will in each case examine your request an check whether you meet the requirements for the processing to be stopped.
Right to lodge a complaint with the supervisory authorities: you have the right to lodge a complaint with the data protection supervisory authority, notably (depending on your place of residence) the Belgian Data Protection Authority (https://www.privacycommission.be/en/contact-us).
If you are an EU resident and would like a copy of our notice describing what categories of personal information we share with third parties or corporate affiliates for their direct marketing purposes and the names and addresses of the third parties and affiliates that received your information in the past year, please submit a written request to the following address: Carat Infini, Postbus 66, Gent Centrum, 9000 Gent, Belgium; attn: EU Privacy. Please allow up to 30 days for us to process your request. You may submit such a request once per year.
We always welcome your questions and feedback. For privacy-related issues, please contact us at:
By email: email@example.com.
By telephone : +32-465980001
By postal mail : Carat Infini, Postbus 66, Gent Centrum, 9000 Gent, Belgium