Here are some of the frequently asked questions. Do go through the list and if you don't find any information you are looking for, kindly email us at email@example.com and we will get back to you as soon as we can.
3: What measures does Carat Infini take to make online payments secure? Can I use my credit card safely on the website?
For safer practices, its advisable not to log in to your account at Carat Infini, through a public computer that is not 100% secure. Having an antivirus that is valid on your computer or phone, will also go a long way in protecting you well.
Nevertheless, if you do come across or find something that looks a bit fishy; do let us know immediately, so we can look into it and protect you further.
6 : Do I need to sign against my order? Can I get an order shipped to another address, other than my own ?
Yes, you can get your order shipped to a different address than your own. Kindly fill in the details on the CHECKOUT page with the address you want it shipped to.
In case of undue delays that could happen because of unforseen circumstances, you will be notified of the same through email immediately.
Depending on the place and country where the order needs to be delivered, the time taken for delivery will vary proportonately. Kindly check our SHIPPING INFORMATION for more details
It may also be noted, that the jewellery should NOT BE USED before returning. The jewellery will be minutely checked for usage against scratches and dents, and if found Carat Infini reserves the right not to make good of such a return.
Gift cards bought through the website, are not refundable and cannot be exchanged for cash.
9 : What type of metal is your jewellery made of ? What about the stones used to make the jewellery?
Also, while making a particular purchase, all the details of that particular product will be available on that individual product page, so please pay careful attention to the same before your purchase.
11: What type of packaging does the jewellery come in if I do not buy any special box sold on the website?
We let you exercise the choice to have or not have it delivered in a box, to cut costs and make it more conducive to your needs.
12 : How does your Gift card system work? Can you send me a physical gift card, which I can present as a gift ?
At present, since our gift cards are virtual gift cards, we cannot send you a physical gift card. But do check in later, as in due course of time, we will have that option available too. Till then you may print our Gift card along with the code sent and gift it to your loved one.